Job Title: Client Coordinator (Work From Home)

Company: GlobeTrek Consulting

Location: Remote

About Us: GlobeTrek Consulting is a premier travel agency dedicated to providing exceptional travel experiences to our clients worldwide. With a focus on personalized service and attention to detail, we strive to make every journey memorable and hassle-free. As industry leaders, we are committed to innovation and excellence in all aspects of our operations.

Job Description: GlobeTrek Consulting is seeking a dedicated and proactive Client Coordinator to join our team. In this role, you will be responsible for managing client relationships, coordinating travel arrangements, and ensuring a seamless experience from booking to departure. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a passion for delivering outstanding customer service.

Responsibilities:

• Serve as the main point of contact for clients, providing personalized assistance and support throughout the travel planning and booking process.
• Communicate with clients via phone, email, or online chat to gather trip details, preferences, and special requests, offering tailored recommendations and solutions.
• Coordinate with travel consultants and other team members to research, plan, and book travel arrangements, including flights, accommodations, transportation, and activities.
• Liaise with airlines, hotels, car rental agencies, and other travel vendors to secure reservations, negotiate rates, and arrange special accommodations or requests for clients.
• Provide clients with detailed itineraries, travel documents, and other relevant information to ensure they are well-prepared for their trip.
• Handle inquiries, changes, cancellations, and updates to travel plans in a timely and professional manner, keeping clients informed throughout the process.
• Proactively anticipate and resolve any issues or concerns raised by clients to ensure a positive and seamless travel experience.
• Maintain accurate records of client interactions, bookings, payments, and other relevant information in our database systems.

Requirements:

• Previous experience in customer service, client relations, or travel coordination roles preferred.
• Strong interpersonal skills and the ability to build rapport with clients and team members.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in using Microsoft Office, email, and other relevant software applications.
• A passion for travel and a commitment to delivering exceptional service to clients.
• Ability to work effectively in a remote environment and collaborate with team members across different locations.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.

Benefits:

• Competitive pay commensurate with experience.
• Flexible remote work arrangements.
• Opportunities for career growth and advancement within the company.
• Discounted travel benefits for employees.
• Comprehensive training and support to enhance job performance and skills development.