Job Title: Hotel Reservationist - WFH

Company: GlobeTrek Consulting

Location: Remote

Job Description: GlobeTrek Consulting is seeking a detail-oriented and proactive Hotel Reservationist - WFH to join our team. In this role, you will be responsible for coordinating hotel reservations, managing availability, and ensuring smooth operations to meet the diverse needs of our clients. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering exceptional service.

Responsibilities:

• Manage hotel reservations and scheduling through our booking systems, ensuring accuracy and efficiency.
• Coordinate with hotels to secure room availability, negotiate rates, and fulfill special requests or accommodations.
• Monitor hotel occupancy levels and make adjustments to reservations as needed to optimize client satisfaction.
• Communicate with clients to confirm bookings, provide itinerary details, and address any concerns or inquiries.
• Collaborate with other team members to resolve scheduling conflicts, prioritize bookings, and streamline processes.
• Stay informed about hotel policies, amenities, and local attractions to provide clients with relevant information and recommendations.
• Handle cancellations, changes, and updates to reservations in a timely and professional manner, following established procedures.
• Maintain accurate records of reservations, payments, and client interactions in our database systems.

Requirements:

• Previous experience in hotel reservations, scheduling, or related roles preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using booking systems, Microsoft Office, and other relevant software applications.
• A proactive and adaptable mindset, with the ability to problem-solve and make decisions independently.
• A passion for travel and a commitment to delivering exceptional service to clients.
• Ability to work effectively in a remote environment and collaborate with team members across different locations.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.

Benefits:

• Competitive pay commensurate with experience.
• Flexible remote work arrangements.
• Opportunities for career growth and advancement within the company.
• Discounted travel benefits for employees.
• Comprehensive training and support to enhance job performance and skills development.